Adventures in Client Service
Part journal, part classroom and part refuge. Essays on client service, agency life, writing, leadership, career and the occasional human story that has something useful to teach.
AI and Work · 2025
If all you are is an order taking account person the answer likely is you can. If however you are a resourceful, idea generating, problem solving account generalist effective at serving clients and collaborating with colleagues the answer is you can't, at least for the foreseeable future.
Read essay →Remote Work
2025
Is Meeting Remotely Better Than Meeting in Person?
The agencies and clients who make time to meet in person will reap the benefit of stronger, deeper relationships and better more effective work.
Personal Essays
2025
There is No Crying in Baseball
Baseball is a hard game to master. You know another thing that's hard? What you do is hard.
Client Service
2025
What the television show Adolescence teaches us about conflict resolution
When the time comes and you find yourself in similar circumstances with out of control clients or irrational colleagues you'd do well to think of Briony Ariston.
Writing
2025
Hello sweetheart, get me rewrite
Unless you are the very rare exception to the rule you won't get to the finish line of the thing you're writing the first time out or even the third.
Agency Life
2025
Does being creative still matter in advertising?
How do you solve the challenge of too much work combined with too little time for too few staff, especially veteran talent capable of forging an effective solution?
Client Service
2025
Is there another, maybe better way to look at Creative Briefs?
Is there another, more practical and achievable way to look at Creative Brief formulation?
Career
2025
What do account people do anyway?
If you're a copywriter, art director or media planner describing what you do is easy. If you're an account person describing what you do is anything but.
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