Workshops & Speaking
Practical sessions for teams who want to act differently afterwards.
I speak with and lead agency teams, account groups, marketing service firms, executive audiences, industry associations, founder networks and career transition groups.
Workshop Titles
- 01Five Ways to Build Trust with Clients and Colleagues
- 02Formulating a Brief that Drives Great Creative (for agencies that have Planners on staff) or How to Help Planners Formulate a Brief that Drives Great Creative (for agencies that don't)
- 03How to Run a Meeting, Brief a Colleague, Write a Conference Report and Formulate and Give a PowerPoint Presentation
- 04One Agency Meltdown plus Two Client Disasters equals Three Difficult Conversations and How to Navigate Through Them
Workshop Formats
Keynote
30–60 minutes for conferences, association meetings and leadership offsites.
Half-day workshop
Focused training for account, client service or leadership groups.
Full-day workshop
A deeper curriculum, often paired with case work and discussion.
Multi-session program
Recurring sessions for agencies investing in long-term capability.
Who It's For
Agency leaders, account leadership, marketing firms, professional services groups and executive audiences who want a highly interactive, engaged working session that often includes cases to be solved in real time.
What Teams Take Away
- A shared language for client service across the firm.
- Habits that build trust in small, repeatable ways.
- Practical tools for listening, writing and presenting.
- Permission to slow down enough to do the work well.
Why a workshop and not just the book?
This is what every prospective client should ask. It's what I would ask if I were in the market for a workshop.
Reading or even discussing a book doesn't come close to matching what live learning means in terms of professional growth. There is something almost magical about participating in a session with someone who brings perspective, wisdom and learned experience to share with those assembled.
Yes, I do hope people read The Art of Client Service. I didn't write it to make money or to become famous. I wrote it simply to be helpful. That said, there is something galvanizing, almost electric, about live performance and in a modest way that's what I try my best to replicate in my workshops. This is what I strive for in every presentation I conduct and it's why I continue to believe the benefit you receive from it more than justifies the money you put into it.